General Data Protection Regulation Information

• Any data and information collected from you will be securely and digitally  stored. It will be used solely for the purpose of your treatment.  

• Any and all copies of your case file will be destroyed one year after the end  date of your therapy.  

Privacy Policy — Whole Hypnotherapy

Last updated: 1/11/2025

At Whole Hypnotherapy, your privacy matters. This policy explains what information we collect, why we collect it, and how we keep it safe. We follow UK GDPR and data protection laws.

What information we collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment details

  • Website browsing data & cookies

How we collect information

We collect information when you:

  • Contact us through the website

  • Attend an appointment in person

  • Make a payment

  • Use our website (cookies & analytics tools)

What we use your information for

We use your information to:

  • Contact you and respond to enquiries

  • Schedule appointments

  • Process payments

  • Improve our website and user experience

  • Meet legal and tax record-keeping requirements

We do not sell or share your personal information with third parties.

How we store and protect your data

We take your privacy seriously and use the following measures:

  • Secure, encrypted payment systems

  • Password-protected devices

  • SSL-secured website

  • Secure servers

  • Any paper records locked away securely

Your personal data is deleted or securely destroyed 6 months after last contact unless required for legal or tax purposes.

Cookies & website analytics

Our website uses cookies and analytics to help us understand how people use our site and to improve your experience. You can change your cookie settings in your browser at any time.

Your rights

You have the right to:

  • Access the information we hold about you

  • Correct inaccurate information

  • Ask us to delete your data

  • Withdraw consent at any time

  • Complain to the ICO if you believe we mishandle your data
    (www.ico.org.uk)

Contact us

If you have any questions about this policy or your data, please contact us:

📧 Email: info@rachelthecounsellor
📞 Phone: 07942 380 104

Policy Updates

We may update this policy occasionally. If we make changes, we will update the date at the top of this page.